PRIVACY POLICY
Privacy Policy
Last Updated: August 2026
At Custom INKD Apparel ("Custom INKD", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request a quote, place an order or otherwise interact with our business.
1. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
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Name
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Business or organisation name
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Email address
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Phone number
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Billing and delivery address
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Order history
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Artwork, logos and files supplied for production
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Any information you provide when contacting us
Website Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on our website
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Cookies and website analytics
2. How We Use Your Information
We collect and use your information to:
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Prepare quotes
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Process and fulfil orders
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Manufacture custom apparel and promotional products
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Communicate regarding your enquiry or order
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Arrange shipping and delivery
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Improve our products and website
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Meet legal, taxation and accounting obligations
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Prevent fraud or misuse of our services
We will only use your personal information for purposes reasonably related to providing our products and services unless otherwise required or authorised by law.
3. Payment Information
Payments made through our website are securely processed by trusted third-party payment providers.
Custom INKD Apparel does not store your full credit or debit card details.
4. Sharing Your Information
We do not sell, rent or trade your personal information.
Where necessary to operate our business, we may share limited information with trusted third parties including:
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Australia Post and freight providers
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Payment processors
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Website hosting providers
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Accounting software providers
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Manufacturing or decoration partners (where applicable)
These providers receive only the information necessary to perform their services.
5. Artwork & Customer Files
Artwork, logos and designs supplied by customers are treated as confidential and are stored securely.
We may retain artwork and production files for purposes including:
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Completing your order
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Processing repeat orders
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Providing customer support
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Assessing warranty or fault claims
By supplying artwork to Custom INKD Apparel, you confirm that you own the rights to the artwork or have obtained permission to reproduce it.
6. Cookies
Our website uses cookies to:
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Improve website functionality
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Remember shopping cart information
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Analyse website traffic
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Enhance your browsing experience
You may disable cookies through your browser settings, however some website features may not function correctly.
7. Marketing Communications
From time to time, we may send information regarding:
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New products
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Promotions
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Special offers
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Business updates
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
8. Photography & Promotional Use
Unless otherwise agreed in writing prior to production, Custom INKD Apparel reserves the right to photograph, film and display completed products manufactured by us for promotional, marketing and portfolio purposes.
This may include displaying completed products featuring your business name, logo, club branding or organisation branding across our website, social media platforms, digital advertising, printed marketing materials and other promotional content.
We will not intentionally disclose confidential, proprietary or commercially sensitive information without your prior consent.
If you require your order to remain confidential or do not wish your completed products to be featured, please notify us in writing before production commences. We will make reasonable efforts to accommodate such requests where reasonably practicable.
9. Security
We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, disclosure or alteration.
While we implement appropriate security measures, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Access to Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete or out of date, we will take reasonable steps to correct it.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or policies of external websites.
12. Children's Privacy
Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from children without appropriate consent.
13. Australian Privacy Compliance
Custom INKD Apparel is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the revised "Last Updated" date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Custom INKD Apparel
📞 0417 130 718